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Frequently Asked Questions

Below are questions we frequently receive about water and fire damage restoration in New Jersey, including mold remediation, sewage cleanup, basement flooding, and more. If your question does not appear below or the answer is not satisfactory, please contact us.

  • What should I do if I have a water, fire, or sewage cleanup emergency?

Contact RestorePro. This New Jersey emergency disaster cleanup team is one of the most trusted companies in the area. When it comes to emergency water, fire, mold, or sewage cleanup and property restoration, RestorePro quickly takes action and puts your mind at ease. Learn more...

  • What should I look for in a fire and water damage restoration company?

Choose a licensed restoration contractor who is available 24/7 for fire and water cleanup, has exceptional references, and is dedicated to efficiency and fair pricing. RestorePro meets all of these criteria.

  • What is the absolute first thing I must do before any water damage cleanup begins?

It’s human nature to panic, but safety comes first. Before anyone enters, the structure must be deemed stable and the power, water, and gas supply must be turned off. RestorePro's fire and water damage specialists are trained to handle your disaster cleanup and restoration; contact us for more information.

  • Should I compare prices before choosing a company for fire and water damage restoration?

You may feel financially vulnerable in the immediate aftermath of a disaster. If water needs to be pumped out, you can’t always wait to call in several companies for estimates. Still, RestorePro will always give you a price up front, so you can compare.

  • How do I know how much of the cleanup will be covered under my insurance?

Most people don’t know the specifics and exclusions on their home owner’s policies until faced with a disaster. RestorePro will help you determine what’s covered and work directly with your insurance company to help limit your out-of-pocket costs.

  • After a disaster, how can I determine how much of my property can safely be salvaged and what needs to be disposed of?

RestorePro will advise you, based on years of experience, what can be dried out and salvaged and what cannot. By using state-of-the-art equipment, the trained New Jersey technicians at RestorePro will accurately identify areas of dampness and damage, so you're not faced with unexpected surprises, including mold issues.

  • Following water damage, is mold remediation always necessary?

If a water cleanup is done rapidly and thoroughly, mold may not be a factor at all. RestorePro can prevent mold or rid your property of mold, often for a much lower price than a “Mold Remediation” company. Learn about our mold remediation services.

  • Will every trace of the disaster be eliminated after my cleanup is complete?

If your cleanup is done properly, there will be no lingering smoke or musty odors of any type. RestorePro is available for a free consultation to determine the severity of damage to your home or office.

  • What makes a sewage cleanup more complicated than fire and water damage restoration?

Since dangerous bacteria from sewage can cause health hazards, it makes the cleanup process more involved. Upon completion of the cleanup, tests should be done to ensure that every trace of sewage has been eliminated. See why RestorePro's sewage cleanup services are second to none.

  • What are the signs that hidden water damage may be occurring in my home?

Discoloration or softening of walls near sinks and moisture behind the refrigerator are just two of the warning signs of possible water damage. Other signs include stains on baseboards, buckling floors, and rippling drywall. RestorePro can inspect these areas and others to accurately measure the amount of water leaking into your home. 

RestorePro assigns one lead individual to be the point person for your water damage cleanup. This way, you can call 24 hours a day with any questions that may come up during the property restoration.

  • How long should the entire cleanup take?

Depending on the extent of the damage, cleanup can take a few days to a few weeks. The “drying out” phase of a water damage cleanup often is the longest.

  • Could fire and water damage restoration ever be a do-it-yourself project?

When it comes to fire and water damage cleanup, homeowners can make dangerous mistakes like trying to use a regular household vacuum cleaner to clean up water or standing in water and using electrical appliances. This is one project that should always be left to an expert restoration company, such as RestorePro.

  • How important are references?

Nothing tells you more about how your water damage or fire restoration will be handled from start to finish than customers who have experienced it first hand. Get references! RestorePro’s list of satisfied customers will assure you that your cleanup will be done right.  

  • How much can I expect to pay out-of-pocket?

Depending on your insurance coverage and deductible amount, you could have a relatively small bill, a large one, or none at all. RestorePro can help you determine this before your property restoration process begins. 

  • What forms of payment do you accept?

RestorePro accepts all major credit cards, insurance checks, and personal checks. 

  • I trust RestorePro with my cleanup job. How do I get started?   

Simply call (609) 838-1636 (24 hours a day) or contact us online for a prompt, professional response and free consultation.

For more information about fire and water damage restoration, sewage cleanup, mold remediation, flood damage, or for general questions about RestorePro, please contact us.



RestorePro proudly serves the following areas:

Beverly, Birmingham, Bordentown, Browns Mills, Burlington County, Chatsworth, Columbus, Cookstown, Crosswicks, Florence, Hainesport, Jobstown, Juliustown, Lumberton, Maple Shade, Marlton, Medford, Moorestown, Mount Holly, Mount Laurel, New Gretna, New Lisbon, Palmyra, Pemberton, Rancocas, Riverside, Riverton, Roebling, Trenton, Vincentown, Willingboro, Wrightstown, Camden County, Atco, Audubon, Barrington, Bellmawr, Berlin, Blackwood, Cedar Brook, Cherry Hill, Clementon, Collingswood, Gibbsboro, Glendora, Gloucester City, Haddon Heights, Haddonfield, Lawnside, Magnolia, Merchantville, Mount Ephraim, Oaklyn, Pennsauken, Runnemede, Sicklerville, Somerdale, Stratford, Voorhees, Waterford Works, West Berlin, Winslow, Mercer County, Hamilton, Hightstown, Hopewell, Pennington, Princeton, Princeton Junction, East Windsor, Robbinsville, Lawrenceville, West Windsor, Titusville, Trenton, Windsor, Ewing, Middlesex County, Avenel, Carteret, Colonia, Cranbury, Dayton, Dunellen, East Brunswick, Edison, Fords, Helmetta, Highland Park, Iselin, Jamesburg, Keasbey, Kendall Park, Metuchen, Milltown, Monmouth Junction, New Brunswick, North Brunswick, Old Bridge, Parlin, Perth Amboy, Piscataway, Plainsboro, Port Reading, Sayreville, Sewaren, South Amboy, South Plainfield, South River, Spotswood, Woodbridge, Monmouth County, Adelphia, Allenhurst, Allentown, Allenwood, Asbury Park, Atlantic Highlands, Avon by the Sea, Belford, Belmar, Bradley Beach, Brielle, Clarksbury, Cliffwood, Colts Neck, Creamridge, Deal, Eatontown, Englishtown, Fair Haven, Farmingdale, Fort Monmouth, Freehold, Hazlet, Highlands, Holmdel, Howell, Imlaystown, Keansburg, Keyport, Leonardo, Lincroft, Little Silver, Long Branch, Manasquan, Marlboro, Matawan, Middletown, Millstone, Monmouth Beach, Morganville, Navesink, Neptune, Oakhurst, Ocean Grove, Oceanport, Perrineville, Port Monmouth, Red Bank, Roosevelt, Rumson, Sea Girt, Shrewsbury, Spring Lake, Tennent, West Long Branch, Wickatunk, Absecon, Atlantic City, Brigantine, Buena, Cologne, Dorothy, Egg Harbor City, Egg Harbor Township, Elwood, Estell Manor, Hammonton, Landisville, Leeds Point, Linwood, Longport, Margate City, Mays Landing, Milmay, Minotola, Mizpah, Newtonville, Northfield, Oceanville, Pleasantville, Pomona, Port Republic, Richland, Somers Point, Ventnor City, Bucks County, White Horse, New Hope, Levittown, Horsham, Oxford Valley, Yardley


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